Refund policy

Return & Refund Policy

At Swanstruck, we want you to feel confident shopping with us. If something isn’t right, you have the option to return it.

14-Day Return Window

• You may return any item within 14 days of receiving your order.

• Items must be unused, in original condition, and with all tags attached.

Refunds

• Once we receive and inspect your return, we will issue a full refund to your original payment method.

• Please allow a few business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

• If you receive a defective or wrong item, contact us immediately and we’ll cover the return cost.

How to Start a Return

1. Email us at info@swanstruck.com with your order number and reason for return.

2. We’ll provide return instructions.

3. Send the item back to us within 14 days.

For exchanges, please contact us at info@swanstruck.com before sending items back.