Last updated: 17/08/2025
This Privacy Policy describes how Swanstruck HB (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from swanstruck.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).
We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and Swedish data protection laws. For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our practices or legal requirements. If changes are made, we will post the revised Privacy Policy here with an updated “Last updated” date.
Personal Information We Collect
- Basic contact details (name, address, phone number, email).
- Order details (billing address, shipping address, payment confirmation).
- Account information if you create an account (username, password).
- Shopping activity (items viewed, added to cart, wishlist).
- Customer support information (messages and communication with us).
Information We Collect Automatically:
- Device and browser information.
- IP address and network information.
- Usage data such as how you interact with our Site.
This is collected through cookies and similar technologies.
Information from Third Parties:
- We may receive limited personal information from trusted service providers such as:
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Shopify (which powers our store).
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Payment processors (for secure payments).
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Shipping and fulfillment partners.
We do not sell your data to third parties.
How We Use Your Personal Information
We use your personal information for the following purposes:
- To process and deliver your orders.
- To provide customer service and support.
- To manage your account and order history.
- To send order confirmations, shipping updates, returns, and refund notifications.
- To improve and optimize our Site.
- To detect and prevent fraud.
- With your consent, to send marketing and promotional offers (you may unsubscribe at any time).
Cookies
We use cookies to operate our store, remember preferences, and analyze how visitors interact with our Site. For details on Shopify’s cookie use, see Shopify Cookie Policy.
You can disable cookies in your browser settings, but some parts of the Site may not function properly without them.
Returns & Refunds – 14-Day Right of Withdrawal
As a customer, you have the right to withdraw from your purchase within 14 days of receiving your order.
Items must be returned unused, in their original condition, and with all tags attached.
Once the return is received and approved, you will receive a full refund to your original payment method.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How We Share Your Information
We only share your personal information with trusted third parties necessary to operate our business, including:
We do not sell your data to third parties.
Security and Retention
We take appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure.
- We retain personal data only as long as necessary to fulfil the purposes described above or as required by law.
Your Rights
Under the GDPR, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data.
- Restrict or object to certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your data in a portable format.
Children’s Data
Our Services are not directed to children under 16, and we do not knowingly collect personal data from children.
To exercise your rights, don't hesitate to get in touch with us at Info@swanstruck.com
